E-Government in Malaysia: It's implementation so far and citizen's adoption strategies

The Electronic Government initiative was launched to "lead the country into the Information Age". It aims to improve both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it should improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement. The Electronic-Government was started since the initiation of the MSC Malaysia(formally known as Multimedia Super Corridor) which conceptualised in 1996.

The seven pilot projects of the Electronic Government Flagship Application are as follows;
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah
http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf

Current application of E-Government in Malaysia includes:

Elctronic Filing

e-Filing is an application on filling and filing income tax returns electronically via the internet, which is an alternative to the usual manual from submission. It was first introduced in 2003 by Lembaga Hasil Dalam Negeri (LHDN). This e-Filing application can be used by all taxpayers who have access to the internet.

https://spsd.hasil.gov.my/PKI/e/mainpage.html

Renewal of roadtax online

MyEG Services Berhad is a company that provides electronic link between the government and the public. One of the services provided is online roadtax renewal service. With just a minimal fee by the service provider, it is available exclusively from Motortakaful. For further info on MyEG kindly visit www.myeg.com.my

However, there are several problems using E-Government. Firstly, E-Government is not very user-friendly especially to the senior citizens who are not expert in technology materials which makes them hard to perform the E-Government service. Besides that, there are few complaints about the responds given by the E-Government which is not very effective and is is uncomparable with some private institutions. Moreover, alot of them is encountering hacking problem which their personal data was stolen.

To encounter the problem stated above, firstly, the government should distribute a user guide to those senior citizen so that they can refer to the user guide when they encounter problems by using E-Government application. Secondly, the government should encourage their family members to teach the senior citizen in their family on how to use operate the system. Thirdly, the government should improve the effectiveness on the respond given to the user by making referrence from other source. Lastly, the government should strengthen the security so that the hackers are not able to hack into the consumers' personal data.